MRQual Software Privacy Policy

MRQual LIMITED (“We”) own the MRQual software platform, on which clients (administrators and moderators) create and use accounts (sub-domains) for the purpose of undertaking market research with participants.

This privacy policy is written for MRQual software platform clients and for participants and viewers on client accounts.

  1. We are registered with the Information Commissioner’s Office, and comply with the Data Protection Act 1998
  2. The staff and sub-contractors of MRQual LIMITED do not collect or gather any information from participants stored on client accounts of the MRQual software. Any such information is collected by the administrators and moderators of such client accounts
  3. The staff and sub-contractors of MRQual LIMITED do not have any contact (by phone, email or any other method) with participants registered on client accounts of the MRQual software, other than support requests made by participants
  4. The staff and sub-contractors of MRQual LIMITED do not access the data records of any registered participants on client accounts of the MRQual software, other than for support requests from participants
  5. The staff and sub-contractors of MRQual Limited are all based within the EU
  6. We do not record conversations arising from support requests
  7. The MRQual software does not record IP address, operating system or browser type
  8. The MRQual software does not use cookies
  9. Participant data on the MRQual software is stored by Amazon Web Services (AWS) in the Republic of Ireland
  10. The transmission of information via the internet, such as participants posting information to the MRQual software platform, is not completely secure. Therefore, we cannot guarantee the security of your data during transmission to the MRQual software platform; any transmission is at participants’ own risk. Once the MRQual software platform has received participant information, we use strict procedures and security features
  11. All users (including participants) are responsible for deciding on their password to access the MRQual software, and for keeping it confidential
  12. We will not disclose personal information of registered participants on client accounts to third parties
  13. Provision of participants’ right to withdraw from participating in market research on the MRQual software is the responsibility of the administrator(s) of the research in which they are participating
  14. Provision of access to information held about participants is the responsibility of the administrator(s) of the research in which they are participating or have previously participated
  15. Requests for deletion of or changes to information held about participants on the MRQual software should be addressed to the administrator(s) of the research in which they are participating or have previously participated
  16. It is the responsibility of clients to ensure participant information is not accessible by unauthorised administrators or moderators on the client account (such as previous employees who still have access to MRQual)
  17. It is the responsibility of clients to ensure participant information is not accessed by unauthorised users via either their own logins or participants’ logins
  18. Any changes we may make to our MRQual software platform privacy policy will be posted on this page
  19. Questions or comments relating to this privacy policy are welcomed and should be addressed to the MRQual Data Controller at info@mrqual.com